Question 1

What is included in the free plan?

Accepted Answer

The free plan provides 20 credits. It allows you to generate images using Pixeral's AI features including virtual try-on and product builder.

Question 2

What will I get with a subscription plan?

Accepted Answer

With each subscription plan, you receive a specific amount of monthly credits and access to Pixeral's AI features throughout the subscription period. This includes advanced AI upscaling tools to enhance your images.

Question 3

How realistic are the AI-generated images?

Accepted Answer

Our AI produces studio-quality results that are indistinguishable from traditional photography. The technology understands lighting, shadows, and fabric draping to create natural-looking images ready for your product pages.

Question 4

What image resolution do you support?

Accepted Answer

Generated images are delivered at high resolution suitable for e-commerce platforms and marketing materials. Pro and Ultimate plans include AI upscaling to further enhance image quality.

Question 5

What types of photos can I upload?

Accepted Answer

You can upload flat-lay product images, ghost mannequin shots, or photos on models. For best results, use well-lit images with a clean or removable background. Our AI handles the rest.

Question 6

What file formats do you accept?

Accepted Answer

We accept JPG, PNG, and WebP formats. For optimal results, upload images at least 1024px on the shortest side with good lighting and minimal blur.

Question 7

How are credits spent?

Accepted Answer

Credit costs vary by feature and output quality. Basic generations start at 1 credit per image, while advanced features like virtual try-on or high-resolution outputs may use more. You'll always see the credit cost before generating.

Question 8

Will unused credits be carried over to the next month?

Accepted Answer

Unused credits are valid for 2 months, so they can be carried over to the next month.

Question 9

Do free credits replenish every month?

Accepted Answer

No, on the free plan, you will receive 20 free credits one time during initial signup.

Question 10

How can I change my plan?

Accepted Answer

You can upgrade anytime — to a higher tier or from monthly to yearly. Unused credits carry over. Downgrades aren't currently supported.

Question 11

When can I cancel my plan?

Accepted Answer

You can cancel your plan at any time. Your subscription will be active till the end of the billing cycle.

Question 12

Are there any limits on the use of images made with Pixeral?

Accepted Answer

You own all of your creatives, even after your plan ends. You can use them in any channel without limitations.

Question 13

Can I use these images commercially?

Accepted Answer

Yes, all images you generate are yours to use commercially. Use them on your website, marketplaces, ads, social media, print materials—anywhere you need them.

Question 14

What is the refund policy?

Accepted Answer

Please see the Refund Policy outlined in our Terms of Service.

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