Question 1

What is included in the free plan?

Accepted Answer

The free plan provides 20 credits. It allows you to generate images using Pixeral's AI features including virtual try-on and product builder.

Question 2

What will I get with a subscription plan?

Accepted Answer

With each subscription plan, you receive a specific amount of monthly credits and access to Pixeral's AI features throughout the subscription period. This includes advanced AI upscaling tools to enhance your images.

Question 3

How realistic are the AI-generated images?

Accepted Answer

Our AI produces studio-quality results that are indistinguishable from traditional photography. The technology understands lighting, shadows, and fabric draping to create natural-looking images ready for your product pages.

Question 4

What image resolution do you support?

Accepted Answer

Generated images are delivered at high resolution suitable for e-commerce platforms and marketing materials. Pro and Ultimate plans include AI upscaling to further enhance image quality.

Question 5

What types of photos can I upload?

Accepted Answer

You can upload flat-lay product images, ghost mannequin shots, or photos on models. For best results, use well-lit images with a clean or removable background. Our AI handles the rest.

Question 6

What file formats do you accept?

Accepted Answer

We accept JPG, PNG, and WebP formats. For optimal results, upload images at least 1024px on the shortest side with good lighting and minimal blur.

Question 7

How are credits spent?

Accepted Answer

Credit costs vary by feature and output quality. Basic generations start at 1 credit per image, while advanced features like virtual try-on or high-resolution outputs may use more. You'll always see the credit cost before generating.

Question 8

Will unused credits be carried over to the next month?

Accepted Answer

Unused credits are valid for 2 months, so they can be carried over to the next month.

Question 9

Do free credits replenish every month?

Accepted Answer

No, on the free plan, you will receive 20 free credits one time during initial signup.

Question 10

How can I change my plan?

Accepted Answer

You can upgrade anytime — to a higher tier or from monthly to yearly. Unused credits carry over. Downgrades aren't currently supported.

Question 11

When can I cancel my plan?

Accepted Answer

You can cancel your plan at any time. Your subscription will be active till the end of the billing cycle.

Question 12

Are there any limits on the use of images made with Pixeral?

Accepted Answer

You own all of your creatives, even after your plan ends. You can use them in any channel without limitations.

Question 13

Can I use these images commercially?

Accepted Answer

Yes, all images you generate are yours to use commercially. Use them on your website, marketplaces, ads, social media, print materials—anywhere you need them.

Question 14

What is the refund policy?

Accepted Answer

Please see the Refund Policy outlined in our Terms of Service.

Question 15

What is Virtual Try-On and how does it work?

Accepted Answer

Virtual Try-On lets you place your clothing items on AI-generated models or your own model photos. Simply upload your garment image, select a model or pose, and our AI realistically renders the clothing with accurate fit, draping, and lighting.

Question 16

What is the Product Builder feature?

Accepted Answer

Product Builder allows you to place your products in professional studio scenes and lifestyle backgrounds. Upload your product, choose or generate a background, and create polished e-commerce imagery without expensive photoshoots.

Question 17

Can I remove backgrounds from my images?

Accepted Answer

Yes, background removal is available across all plans. Our AI precisely cuts out your product or model, giving you transparent PNGs ready for any background or platform requirement.

Question 18

What is AI Upscaling?

Accepted Answer

AI Upscaling enhances your image resolution while preserving detail and sharpness. It's ideal for enlarging product photos for print materials or high-resolution displays. Available on Pro and Ultimate plans.

Question 19

How do I create an account?

Accepted Answer

Click 'Get Started' on our homepage and sign up with your email or continue with Google. You'll receive 20 free credits immediately to start creating.

Question 20

Can I use Pixeral with my Shopify store?

Accepted Answer

Yes, Pixeral is available as a Shopify app. Install it directly from the Shopify App Store to access all features within your Shopify admin. Your subscription and credits sync automatically.

Question 21

How is my data protected?

Accepted Answer

We use industry-standard encryption for all data in transit and at rest. Your uploaded images are stored securely and are only accessible to you. We never use your images to train AI models without explicit consent.

Question 22

Can I delete my account and data?

Accepted Answer

Yes, you can request account deletion from your account settings. This will permanently remove your account, uploaded images, and generated content. Active subscriptions will be cancelled.

Question 23

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Shopify merchants can pay through their Shopify billing. All payments are processed securely.

Question 24

Can I purchase additional credits?

Accepted Answer

Currently, credits are included with your subscription plan. If you need more credits, consider upgrading to a higher tier. We're working on credit top-up options for the future.

Question 25

What happens to my credits if I cancel?

Accepted Answer

When you cancel, your subscription remains active until the end of your billing period. You can continue using your remaining credits during this time. After the period ends, unused credits expire.

Question 26

Do you offer annual billing discounts?

Accepted Answer

Yes, annual plans offer significant savings compared to monthly billing. You'll see the discount displayed on our pricing page when comparing monthly vs yearly options.

Question 27

Why did my generation fail?

Accepted Answer

Generations can fail due to image quality issues, content policy violations, or temporary server load. Check that your image is well-lit, in focus, and meets our guidelines. If issues persist, contact support.

Question 28

What should I do if my image looks incorrect?

Accepted Answer

Try adjusting your input image — ensure good lighting, clear product visibility, and appropriate resolution. You can also try different poses or backgrounds. Each attempt uses credits, so start with your best source image.

Question 29

Is there a limit to how many images I can generate?

Accepted Answer

There's no hard limit on generations — you can create as many images as your credits allow. Higher-tier plans include more monthly credits for increased volume.

Question 30

What browsers are supported?

Accepted Answer

Pixeral works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Frequently Asked Questions