Question 1

How does AI virtual try-on work?

Accepted Answer

Pixeral's AI virtual try-on uses advanced machine learning to place your garments onto realistic AI-generated models. Simply upload your product image, select a model and pose, and our AI will generate a photorealistic image of the model wearing your clothing in seconds.

Question 2

What file formats does Pixeral support?

Accepted Answer

Pixeral supports common image formats including JPG, PNG, and WebP for uploads. You can export your finished images in JPG, PNG, or WebP formats at various resolutions optimized for web, social media, or print.

Question 3

Can I use Pixeral with Shopify?

Accepted Answer

Yes! Pixeral integrates directly with Shopify. You can install our Shopify app to sync your product catalog, generate AI imagery, and push finished images directly to your product listings without leaving the platform.

Question 4

How long does AI image generation take?

Accepted Answer

Most AI image generations complete in 15-45 seconds depending on the complexity. Virtual try-on typically takes around 30 seconds, while product builder generations may take slightly longer for more detailed backgrounds.

Question 5

What is included in the free plan?

Accepted Answer

The free plan provides 10 credits. It allows you to generate images using Pixeral's AI features including virtual try-on and product builder.

Question 6

What will I get with a subscription plan?

Accepted Answer

With each subscription plan, you receive a specific amount of monthly credits and access to Pixeral's AI features throughout the subscription period. This includes advanced AI upscaling tools to enhance your images.

Question 7

How are credits spent?

Accepted Answer

Credits are spent at a rate of 1 credit for every image generated.

Question 8

Will unused credits be carried over to the next month?

Accepted Answer

Unused credits are valid for 2 months, so they can be carried over to the next month.

Question 9

Do free credits replenish every month?

Accepted Answer

No, on the free plan, you will receive 10 free credits one time during initial signup.

Question 10

How can I change my plan?

Accepted Answer

You can upgrade anytime — to a higher tier or from monthly to yearly. Unused credits carry over. Downgrades aren't currently supported.

Question 11

When can I cancel my plan?

Accepted Answer

You can cancel your plan at any time. Your subscription will be active till the end of the billing cycle.

Question 12

Are there any limits on the use of images made with Pixeral?

Accepted Answer

You own all of your creatives, even after your plan ends. You can use them in any channel without limitations.

Question 13

What is the refund policy?

Accepted Answer

Please see the Refund Policy outlined in our Terms of Service.

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